How do I know my order is confirmed?
You'll receive an order confirmation email immediately after purchase. Please check your spam folder if you don't see it, or contact us at [hello@emberandorr.com] and we'll resend it.

We ship within 24 hours, so we may not be able to cancel orders once they're placed. You can return your order once received by contacting emberandorr@gmail.com

We accept all major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and Shop Pay.

Standard Shipping Free 3-5 business days

Expedited Shipping $15 2 business days

All orders are shipped within 24 hours via USPS or UPS.

You'll receive a tracking number via email once your order ships so you can follow your jewelry every step of the way.

Return Conditions

• Items must be unworn, undamaged, and in original condition
• All original packaging and tags must be included
• Engraved or personalized items cannot be returned unless faulty

Refunds
Refunds are processed within 5-7 business days of receiving your return.

Exchanges
We don't offer direct exchanges at this time. Please return your item for a refund and place a new order.

How should I care for my Chai jewelry?

• Store pieces individually in the provided pouch to prevent scratching
• Remove before swimming, showering, or exercising
• Avoid contact with perfumes, lotions, and cleaning products
• Clean gently with a soft, lint-free cloth

Does your jewelry tarnish?
Sterling silver naturally develops a patina over time. Store in your Ember & Orr pouch when not wearing, and polish with a jewelry cloth to restore shine. Gold pieces are tarnish-resistant.

Our Chai collection features sterling silver and 10K-18K yellow gold pieces, crafted with 30 years of expertise in Hebrew symbol jewelry.

Yes. All Ember & Orr jewelry comes with a 2-year warranty covering manufacturing defects. Contact us if you experience any issues with craftsmanship or materials.